Text analysis software is a must for any business that wants to make data-driven decisions.
You can understand customer sentiment by analyzing text data, get insights into your competition, and much more.
This blog post discusses the seven best text analysis software options available.
Whether you are looking for a desktop application or a cloud-based solution, we have you covered!
Let’s dive in.
What is the Best Text Analysis Software?
Here are our seven picks for the best text analysis software you consider using.
Thematic is the world’s first and only feedback analytics platform that offers a complete solution for understanding and analyzing customer feedback.
The text analysis platform has been built from the ground up to be the most powerful and easy-to-use text analysis software on the market.
With Thematic, you can easily connect to all your chat, survey, and review data sources, and Thematic will automatically analyze all your data for you.
It is the only text analysis software that offers a complete solution for understanding and analyzing customer feedback.
Without training, their AI power text analytics models use natural language understanding to uncover themes and sentiments in text across multiple feedback sources.
Use the platform to filter, interpret and analyze feedback to deliver insights in near real-time accurately.
Thematic Key features:
- Text analysis: Let you quickly and easily analyze all your customer feedback data to understand what is being said about your brand.
- Sentiment analysis: Help you understand how customers feel about your brand and identify areas where you can improve.
- Knowledge management: You can easily store, organize, and search all your customer feedback data.
- Customer segmentation: By segmenting the market, you can effectively target your advertising and promotional efforts and ultimately increase sales.
- Language detection: Thematic’s language detection features let you automatically detect the languages used in customer feedback data.
- Trend analysis: This feature lets you identify trends in customer feedback data over time.
- Graphical data presentation: Easily visualize your customer feedback data.
Thematic offer three main pricing plans, namely:
- And Enterprise.
The Starter plan is priced at $2000 per month and offers the following features:
- Up to 2000 pieces of feedback per month
- Email support
- Three user accounts
The Team plan is priced at a custom price and offers the following features:
- Up to 100,000 pieces of feedback per month
- Customer success manager
- Up to 20 user accounts
The Enterprise plan is priced at a custom price and offers the following features:
- Unlimited users
- Custom volume
- Dedicated customer success manager
If you’re looking for a powerful and easy-to-use text analysis software, then Thematic is the right choice.
RapidMiner is the text analysis software designated a Leader in the “Gartner Magic Quadrant for Data Science Platforms” for the last six years.
And it’s the software that, for two years running, has been named a leader in the “Forrester Wave Multimodal Predictive Analytics and Machine Learning Solutions.”
Their data science platform supports all analytics users across the entire AI lifecycle.
It is enterprise-ready and helps amplify the collective impact of your people, expertise, and data for a breakthrough competitive advantage.
Customer success is ensured with the RapidMiner Academy and Center of Excellence methodology.
Since 2007, more than one million professionals and 40,000 organizations in over 150 countries have relied on RapidMiner to bring data science closer to their business.
Key features of RapidMiner:
- Scripting: Python and R integration for custom algorithms and processes.
- Data Visualizations: Out-of-the-box visualizations, including decision trees, dendrograms, and Sankey diagrams.
- Pre-Built Algorithms: More than 500 pre-built operators for data preparation, modeling, evaluation, deployment, and more.
- Data Ingestion and Wrangling: Connect to any data source, including databases, Hadoop/Spark, cloud applications, and more.
- Data Mining: Machine learning algorithms for predictive modeling and text mining
- Data Analysis: Statistical analysis and time series analysis.
- Report Generation: Generate reports in PDF, Word, PowerPoint, and HTML formats.
- Data Unification: Connect to multiple data sources and join them together for analysis.
RapidMiner offers three main pricing plans, all pricing plans available on request:
- Small business
To get started with RapidMiner, sign up for a free trial.
Stratifyd is one of the best text analysis software on the market today. It’s powered by Smart AI, which means it can automatically surface insights you would miss with traditional customer experience analytics.
Not only does this mean you don’t have to do manual labor to find these signals and themes, but Stratifyd will also keep an eye out for you 24/7.
This ensures you never miss another opportunity to improve your customer’s experience.
The software takes away manual analytics by unifying all your data sources so you can focus on what’s important- your business goals.
And with the help of Smart AI, you’ll be able to uncover hidden insights that will help take your business to a more competitive level.
Key feature of Stratifyd:
- 80+ Connectors and APIs: Stratifyd integrates with all the major customer experience platforms to give you the ability to surface insights from all your data in one place.
- Text analytics: This feature allows you to quickly analyze large amounts of text data to surface actionable insights.
- Speech analytics: This feature allows you to analyze customer calls and identify trends or issues.
- Customizing process flows: You can customize the workflow to match your business needs.
- Topic generation: This feature automatically generates topics based on your customer’s interactions.
- Customer Experience Management: With Stratifyd, you can manage all aspects of your customer’s experience in one place.
- Dashboard of ALL Customer Interactions: This dashboard gives you a complete view of all your customer’s interactions, so you can quickly identify any issues or areas of improvement.
- Data Discovery and Visualization: Data discovery and visualization make it easy to surface insights from your data.
- Human Intent Analysis through NLP and Machine Learning: It allows you to understand what your customers are trying to say and identify any issues they may have.
- Contact Data Stratifyd for pricing.
Lexalytics is a software-as-a-service (SaaS) provider specializing in cloud-based text analytics and sentiment analysis.
They offer an easy way to unlock meaningful insights and sentiment from large amounts of unstructured text.
Additionally, they provide a Microsoft Excel Add-in that allows organizations to benefit from text analytics without integration.
For developers, direct integration is available through Semantria’s REST API, supporting Java, .NET, PHP, and more.
Users can categorize content, build queries, extract named entities, identify content themes, and determine sentiment scores for each component.
Overall, Lexalytics is an excellent choice for those seeking text analysis software that is both easy to use and includes robust features.
Key features of Lexalytics:
- Predictive Analytics: Their text analytics software can be used to predict future events.
- Integration: Offers various integration options, including Java, PHP, Python, and .NET.
- Natural Language Processing API: Allows developers to integrate with Semantria’s REST API directly.
- Theme Analysis: Users can categorize content and identify content themes.
- Easy Configuration: Text analytics software that is easy to configure.
- Summarization Capabilities: Users can summarize text using Lexalytics.
- Flexible Deployment: Text analytics software can be deployed on-premises or in the cloud.
- Multi-Language Support: Currently supports six languages; English, French, Spanish, Dutch, Portuguese, and German.
- Lexalytics pricing is available on request.
If you’re looking for a cloud-based text analysis software that is both easy to use and includes robust features, then Lexalytics is a great choice.
Their predictive analytics capabilities, a wide range of integration options, and natural language processing API make them a top choice in the industry.
MonkeyLearn offers a simple and easy-to-use interface for users looking to extract information from their text without any programming knowledge.
The platform provides different data extraction models, including sentiment analysis, topic detection keywords, etc., which can be trained with just one click using an intuitive drag & drop method on the GUI–no coding required!
In addition, it integrates seamlessly into over 1000 web tools thanks to its powerful REST API, allowing you complete control over how your application is implemented and what technologies are used (REST).
Key features of MonkeyLearn:
- Text Extraction: Automatically extract critical information from texts such as emails, support tickets, and social media posts.
- Sentiment Analysis: Analyze the sentiment of texts to understand if they are positive, negative, or neutral.
- Multi-Language Support: Analyze text in multiple languages, including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, and Chinese.
- Text Analysis API: Access MonkeyLearn’s text analysis features from any application or programming language using our REST API.
- Graphical Data Presentation: You can train machine learning models such as sentiment analysis, topic detection, keyword extraction, and so on to create text classifications and extractions analysis.
- Predictive Modeling: MonkeyLearn uses Machine Learning algorithms to extract information from textual data automatically.
- Process/Workflow Automation: Automate the process of text classification and extraction with MonkeyLearn’s APIs and integrations.
- Tagging and Text Analysis: Assign tags or categories to texts automatically according to their content, then analyze them with powerful text analysis features.
- Document Filtering: Filter documents by language, length, or other custom criteria.
MonkeyLearn offers a free trial for their Teams plan, and you can request a demo for the business plan.
Paid plans start at $299 per month for the ‘Teams’ plan, which includes:
- Up to 10000 queries per month.
- Three customer models.
- Integrations with API, CSV, Zapier, and Google Sheets.
- One Template Dashboard.
The ‘Business’ plan is customized according to the needs of the business and starts at $499 per month.
It includes custom features on request.
If you’re looking for text analysis software that can help you improve your customer experience management, then Confirmit is worth considering.
Confirmit is a customer experience management platform that identifies and helps resolve customer challenges.
It helps you provide an unmatched customer experience by flagging your customers’ issues and assigning them to someone.
It even performs follow-ups with the customers to ensure that their issues are resolved and satisfied.
Key features of Confirmit:
- Communication Management: Confirmit helps you manage your customer communication effectively and efficiently.
- Document Management: You can manage your customer documents securely and centrally.
- Customer Engagement: Engage with your customers across all channels and touchpoints.
- Contextual Targeting: Deliver targeted content to your customers based on their context and situation.
- Text Analysis: Analyze your customer’s text data to extract insights and improve customer experience.
- Customer Segmentation: Segment your customers based on their behavior, preferences, and needs.
- Knowledge Management: Manage your customer knowledge effectively and efficiently.
- Proposal Management: Create, manage, and track your proposals quickly and efficiently.
- Request pricing here.
Kapiche is a fully featured Text Analysis Software designed to serve Startups and SMEs. Kapiche provides end-to-end solutions designed for Windows.
This online Text Analysis system offers Summarization, Document Extraction, Sentiment Analysis, Data Capture and Transfer, and Graphical Data Presentation in one place.
With Kapiche’s new approach to customer insights, data-agnostic, and simplifies, you can unlock this goldmine of data for deep, contextual customer intelligence that your company can use.
The platform delivers an unparalleled view into your Text Analysis with easy-to-follow reports and dashboards.
Kapiche is the perfect Text Analysis software for companies who want to take their customer insights to the next level.
Key features of Kapiche:
- Text Analysis: Analyze your text data with our state-of-the-art Text Analysis algorithms.
- Data Capture and Transfer: Easily capture and transfer your data from any source into Kapiche.
- Duplicate Detection: We will detect duplicates in your data, so you don’t have to worry about it.
- Document Filtering: Filter your documents by any criteria you can think of.
- Taxonomy Classification: Classify your documents into taxonomy for easy organization.
- Document Extraction: Extract data from your documents automatically.
- Graphical Data Presentation: Present your data in beautiful, interactive graphs and charts.
- Topic Clustering: Cluster your documents by topic for easy navigation.
- Kapiche has one pricing edition. A free trial of Kapiche is also available.
What is Text Analysis Software?
Text analysis software is used to process and analyze large amounts of text data.
It is used for various tasks, such as sentiment analysis, topic modeling, and text classification.
Businesses often use text analysis software to understand customer sentiment, extract topics from customer reviews, or classify customers.
It can also be used for academic research to analyze texts for themes, emotions, and relationships between entities.
Governments and organizations also use text analysis software to monitor public opinion on social media, track the spread of misinformation, or understand the impact of policies on citizens.
How to Choose the Right Text Analysis Software for Your Business.
There are many different Text analysis software options available on the market.
So, how do you choose the right one for your business? Here are a few things to consider:
The first thing you’ll need to consider is your budget. How much can you afford to spend on text analysis software?
Choose according to your budget with various options available, from free to enterprise-level prices.
Features you need:
Next, think about what features you need in text analysis software.
Do you need something simple that will give you the basics, or do you need something more robust with many bells and whistles?
Ease of use:
Ease of use is essential to consider as well. You don’t want to spend hours figuring out how to use the software.
Look for a text analysis platform that is user-friendly and easy to navigate.
Accuracy of the software:
Of course, you’ll want to ensure that the software is accurate.
There is no point in using text analysis software if it will not give you accurate results.
Finally, consider customer support. If you run into any issues with the software, you’ll want to be able to get in touch with support who can help you quickly.
Look for software that offers 24/hour customer support.
Choosing the right text analysis software for your business doesn’t have to be complicated. Just consider your budget, needs, and preferences, and you’ll be sure to find the perfect fit.
Text Analysis Software Wrap up.
Text analysis software is a valuable tool to help you make sense of your data.
By understanding each program’s different features and benefits, you can choose the best one for your needs.
Each text analysis software has unique strengths that can be helpful in various industries.
For example, Stratifyd is great for analyzing customer sentiment, while Lexalytics specializes in social media monitoring.
When choosing text analysis software, you must consider your specific needs and what you want to get out of the program.
Thematic is perfect for creating custom data visualizations, while Kapiche is excellent for understanding customer feedback.
No matter which text analysis software you choose, these programs will save you time and help you make better business decisions.